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Help & Support

Paidly is designed to be simple, but we're here if you need assistance. Below are quick answers and guidance to help you get the most out of the platform.

Getting Started

  • • Create your account and complete your business profile
  • • Add your customers and services
  • • Create your first quote, invoice, or receipt in minutes

Quotes, Invoices & Receipts

  • • How to create and edit documents
  • • Convert quotes into invoices
  • • Issue receipts for completed payments
  • • Duplicate documents to save time

Customers & Services

  • • Add and manage customer information
  • • Create reusable services or product items
  • • Keep pricing consistent across documents

Reports & Tracking

  • • View income and expense summaries
  • • Track outstanding invoices and paid documents
  • • Export data for record-keeping or accountant use

Account & Billing

  • • Manage your subscription plan
  • • Upgrade or downgrade your plan anytime
  • • Update account details and users

Troubleshooting

  • • Missing or incorrect document details
  • • Editing or deleting documents
  • • Access and permission issues

Contact Support

If you need further help, our support team is ready to assist.

Response time: Within 24–48 hours (business days)

💡 Tip

Most issues can be resolved by reviewing your document details and customer information before saving. Paidly is built to keep things simple and transparent.